SHIPPING FEES

UNITED STATES
Orders shipped to U.S. destinations:

INTERNATIONAL
For orders shipped outside Canada and the U.S., please refer to chart for shipping fees. All quoted fees are in Canadian dollars. For international orders, flat fees are charged per box, not by weight.

* Shipping time varies depending on location.

Important: Your order may be subject to import duties and taxes, which are charged, once your package reaches your country. Vinacao does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. For more information regarding your country's custom policies, please contact your local customs office.

Vinacao Online Lingerie Store will only ship orders to the following Countries:

Large Orders Divided:
To accommodate larger orders, your shipment may be divided and shipped to you in separate packages. In this case, you will receive an email advising you of any additional shipping charges that may be incurred.

RETURNS

Vinacao offers a satisfaction-guaranteed shopping experience. If you are not completely satisfied with an item, you may return it and we will refund your purchase if it is eligible. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund).


Terms and Conditions:
30 DAYS: All returns must be postmarked no later than 30 calendar days after the order is shipped.

DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for Vinacao to process your refund.

GOOD CONDITION: All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund. If merchandise is returned that is deemed to have been worn we will bill customer the shipping and handling to send it back.

NON-RETURNABLE ITEMS: Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, hosiery, teddies, and any lingerie set that includes a panty. If these items are returned to Vinacao they will be sent back to you at your expense. In all cases final say is left to discretion of Vinacao.


How to Return a Purchase:
You may return your purchase by one of the two following options:
 1. Returns by mail, please mail to us the completed Return Form (included with your shipment), your original invoice and the item(s) you wish to return. All returns should be sent to:
188 Elderwood Trail, Oakville, Ontario L6H 5W4

For security reasons, please do not return the merchandise in a Gift Box alone. Please send the parcel back with the Gift box as well as the Shipping box.

*Please note that you are responsible for all shipping and handling costs when affecting a return.

Receiving a Refund:
Once we receive the return and determine that it complies with our Terms & Conditions, we will promptly refund you the cost of the merchandise, plus any applicable taxes. Your refund will be credited only to the credit card used to make the purchase (Including gift purchases). We ask that you kindly allow two billing cycles for your refund to appear on your credit card statement.

*NOTE: You are responsible for all shipping and handling costs, as well as duties and/or taxes for International orders.

Exchanges:
Exchanges must be postmarked no later than 30 days. Please do not send back worn merchandise we reserve the right to charge you the shipping and handling it will cost to return it to you.